Thank you for using our online technical support features.

For setting up your email program with active email addresses, please refer to the "Setup" button in the menu system in the upper left of this page.

For information on how to administer your domain email addresses, such as adding and removing email addresses, please continue.

When Prolynx Internet hosts your domain name, your account comes with 25 email addresses that come standard with your service.  This is expandable to more email addresses for a small fee.

First you must specify who will be your administrator for your domain email.  We will need to give at least one email address administrative rights for your domain.  Once setup, anybody logging in with this email address will have administrative right for editing your email addresses.

To administer your email addresses, go to www.prolynx.com and click on "web mail" in the upper right hand corner.  You may save the pursuing page to your favorites if you would like.  This page will have boxes to enter your "user id" which is the administrators email address and for the password for this account.  Once logged in, the administrator will have more options than a standard user of our web mail.  There are many features that can be used, but this page will only discuss adding and removing email addresses and alias email addresses.

An email address in an address that you can receive email at and from which you can send email from.

An alias email address is nothing more than a forwarding address.  When an alias address is created you must specify an email address to which you want the email to be forward to.  An alias address can have up to three addresses to forward to before it becomes a list.  A "list" can include 1000's of email addresses and is an optional add-on service that we can provide for a small monthly fee.

Below you will find screen captures for a bogus domain which we are calling zzzlastdomain.com, with its administrator being a user called zzz.
 

Creating an Email address

Go ahead and login into our web mail server using your admin user email address and password.  Once logged in you will see a similar window to the one below.

Find the "Account Options..." drop-down list on the top of the page and select "User Administration."  The following window will appear.

This shows that you have one user, "zzz" as an email address currently.  Of course yours will have different user as this is only our sample domain and user.

To add an email address, click the "Add" button on the right.  The following screen will appear.

The "User ID:" is only the beginning part of the email address that you wish to setup.  Thus if you want "mstewart" @YourDomain.com, you would simply enter mstewart in this box.  Entering the first name and last name are optional.  Now enter the password that you wish to use and then confirm the password and then click the "Save" button.  Click "Go Back" on the pursuing page and you will see your user added, like the screen below.

From here, you can add, display, modify, change a password and delete and email address.

Creating an Alias address

You are already login into our web mail server using your admin user email address and password.  Click "Alias Administration" from the drop-down menu at the top of the page.  The following screen will appear.  DO NOT REMOVE POSTMASTER, just leave it there. 

If you want to add an alias email address, click the "Add" button and the following screen will appear.

In the above example, we are creating an alias of "bubba" at our bogus domain of zzzlastdomain.com.  All we need to do is add the alias of "bubba" and not the entire address.  Always use a "standard" alias type as "group" will not work unless we enable this add-on option for you.  In the "Destination" box, you can add up to three email addresses that you want you alias to forward to.  Each email address must be on its own line.  These email addresses can be any Internet capable email address and do not have to be an address at your domain name.  Once you have added your email addresses, click the "Save" button and the click "Go back" on the next screen.  Your alias will be added such as the screen below.

PLEASE NOTE:  An alias of “nobody” will create the catch-all wildcard for non-existent emails for your domain.  So, the recipient that you create for “nobody” will catch all of the email coming into your domain if that address is not real.  This is great for advertising any email that you want, without actually setting up the email address.  The down-fall to this is that it also catches ALL of the Spam sent to bogus addresses at your domain name.
 

These are the basics of adding email addresses and alias email addresses.  This is a common task that we felt that we needed to address.  Help for all other features on the web mail can be found in the help file.  If you feel that we can improve this page, please let us know.