The Prolynx Internet mail servers requires your email software to logon in order to send mail.  If you are getting this message, then you have missed a step while setting up your email or your email settings have magically changed (it happens.)  Here is the information that will help you fix your settings.

For Microsoft Outlook Express users
For Microsoft Outlook users

For users of other software, please refer to the help files of that software for more information about "authentication" or logging on to your outgoing server.

For Outlook Express

In Outlook Express, go to the "Tools" menu and then click on "Accounts..."  When the new window pops up, click on the "Mail" tab.  You will see your profile listed in the middle.  If you have not previously changed the name of the file, it may read pop3.prolynx.com or mail.prolynx.com.  Click once on this listing and then click on the "Properties" button on the right side of this window.  A new window will appear, click on the "Servers" tab.  At the bottom of the servers window you will see a box next to "My server requires authentication" (see this next image):

If you did not have this checked, this is the issue.  Please put a check in this box and then retry sending your message.  It may be necessary for you to delete any email that is currently in your Outbox for this to work.  If you do have this checked already, please contact us so we can further look into the issue that you are having.  Please note, this box will sometimes "uncheck" itself for unknown reasons.

For Outlook

In Outlook, go to the "Tools" menu and then click on "E-mail Accounts..." (if you have "Accounts..." and not "E-mail Accounts..." you will use the Outlook Express instructions as listed above.  When the new window pops up, click on "View or change existing e-mail accounts" and then click the "Next" button at the bottom of the page.  In the window that comes up, select your email profile and then click the "change" button on the right side of this window.  A new window will appear.  Click on the "More Settings ..." button in the bottom right area.  When the new window appears, click on the "Outgoing Server" tab.  The following window will appear:

You should have a check mark in the "My outgoing server (SMTP) requires authentication."  If you did not have this checked, this is the issue.  Please put a check in this box and then retry sending your message.  It may be necessary for you to delete any email that is currently in your Outbox for this to work.  If you do have this checked already, please contact us so we can further look into the issue that you are having.  Please note, this box will sometimes "uncheck" itself for unknown reasons.