For your quick reference:

DSL connection type is: PPPoA or PPP (not PPPoE)
DSL circuit type is: DMT (circuits since about 2002)
DSL circuit type is: CAP (prior to about 2002 and with Cisco 675)
IP address type is: Dynamic (unless you have purchased static IP's)
Qwest DSL Technical Support Group: 1-800-247-7285
Qwest residential customer service number: 1-800-244-1111
Qwest business customer service number: 1-800-603-6000

Prolynx Internet offers basic-setup technical support for modems provided by Qwest and only those modems listed here.  Other modems may work, but we limit our support to the information listed above.  Please contact Qwest or your non-Qwest modem manufacturer for further information.

For Intel 2100, 2200 and 3200 modems

Please use the CD that came with your modem.  If your CD does not support your current operating system, or you have lost your CD please contact Qwest using one of the numbers above to request a new CD.  Please call Qwest if you encounter trouble setting up one of these modems.

For Cisco 675 and 678 modems

Our free technical support is limited to offering this PDF document below for setting up these modems.  Fee-based technical support is offered at $60 per hour, billed in 10-minute increments for basic setup help for these modems.  You may also contact Qwest at one of the numbers listed above for further assistance.

See these instructions in PDF format

For ActionTec modems

We offer free technical support for basic-setup for this modem.  You may choose to use the documentation listed below or call us for technical support in setting up a "Basic" connection using this product.

Also see these instructions in PDF format

For STATIC IP setup, here are the PDF instructions

Hardware installation

Please use the directions that come with your ActionTec modem for connecting your ActionTec modem to your computer or to your network.  Please connect to your Ethernet port, not your USB port.  The Ethernet port is much more reliable.

Programming your ActionTec modem

Please do not use the CD that comes with your ActionTec modem for configuration.  Instead, we will connect to the ActionTec modem and program it through its built-in web interface.  To do this:

1. Open Internet Explorer

2. Enter 192.168.0.1 into the address bar and then press Enter. 

3. The following page will appear…

(If this screen does not appear, try rebooting your computer and try again.  Otherwise, please call Qwest DSL support at 1-800-247-7285 for assistance)

Click on Setup/Configuration

Click the Begin Basic Setup button

We only offer technical support for “Basic Setup” configurations.  “Advanced Setup” technical support is available for users with greater than “one” static IP address and is limited to only setting up the static route.  All other “Advanced Setup” and “Wireless” setup issues are not offered.

5. This next page will appear…

Click the Next button

This screen may appear slightly different on your page, depending on which Firmware version that you have.  Please note the settings next to any “!”.  Please enter your DSL Username and Password into the appropriate box and then press the Next button.
 

Press the Save and Restart button.  When the ActionTec restarts your modem should have 4 lights illuminated: Power, DSL, Internet and Ethernet.

Power:  If this light is not lighted, check to make sure that the power cord is plugged in.

DSL:  This light indicates that your Qwest DSL circuit is connected correctly and that your Qwest DSL circuit is active.  If this light is not lighted solid (no blinking or flickering) then you do not have the DSL circuit line plugged in correctly or your Qwest DSL circuit is not functioning properly.  Please check that your DSL line is plugged in correctly, or call Qwest DSL repair at 800-247-7285.

Internet:  This should be the last light that illuminates.  A solid “Internet” light means that your DSL circuit is working and that you have established a connection to us.  If the “Internet” light does not go solid, try pulling the power from ActionTec modem, count to 5 and plug it in again.  If the light still does not go solid after the DSL light goes solid, call us at (303) 972-3218.

Ethernet:  This will light when you have an active Ethernet connection.  If this light does not come on, check your Ethernet cabling.

USB:  This light will only go solid green if you are using the USB connector on the modem.

Wireless:  This will light only if you have activated the "wireless" feature in the modem.  We do not offer technical support for the wireless feature.

When in doubt, REBOOT everything and try again!